Every language has "polite" constructions and words that are used as greetings, in formal occasions, when talking to unknown people...
Letters
It's customary to being and end letters with polite constructs, for example:
Poštovani g. Josipović,
....
....
Lijëp pozdrav,
Ivan IvićPoštovana gđo. Kosor,
....
....
Lijëp pozdrav,
Ivan Ivić
Poštovani means "respected", while lijëp pozdrav is equivalent to "best regards". When writing a letter to a known person, you can address someone with dragi "dear".
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